• THE BRANCH CUSTOMER SERVICE HEAD IS RESPONSIBLE IN IS RESPONSIBLE FOR MANAGING

THE FULL BRANCH OPERATIONS MANAGEMENT WHICH INCLUDES PLANNING, ORGANIZING

AND IMPLEMENTATION OF BACK OFFICE DUTIES & RESPONSIBILITIES. IMPLEMENTS

INITIATIVES TO ACHIEVE ANNUAL.

BASIC REQUIREMENTS:

• GRADUATE OF MANAGEMENT MAJOR IN MARKETING OR ANY 4 YEARS BUSINESS - RELATED COURSE.
• WITH AT LEAST 3 YEARS OF SUPERVISORY OR MANAGERIAL EXPERIENCE

OTHER QUALIFICATIONS (KNOWLEDGE, SKILLS & COMPETENCIES NEEDED TO DO THE JOB):

KNOWLEDGE & COMPETENCIES:

• INVENTORY MANAGEMENT
• PROCESS DOCUMENTATION
• 5S COMPLIANCE
• PEOPLE MANAGEMENT
• CASH MANAGEMENT
• CUSTOMER SERVICE MANAGEMENT
• MUST HAVE KNOWLEDGE IN COMPUTER PROGRAMS.
• CAN OPERATE DIFFERENT KINDS OF OFFICE MACHINES.
• MUST HAVE MANAGERIAL OR SUPERVISORY EXPERIENCE

SKILLS:

• ADMINISTRATIVE WORK
• RECORD KEEPING
• CRITICAL THINKING
• STRATEGIC AND BUSINESS PLANNING